Terms of sale
Updated:
Draft text: have it checked by a lawyer or accountant before final publication.
Seller
Shop Hani is run by mouhammed LAMTILAA, ICE [to be completed], RC [to be completed], Casablanca - hay hassani. Contact: [to be completed] · WhatsApp +212695215617.
These terms apply to every order placed on the site and are governed by Moroccan Law No. 31-08 on consumer protection.
Products and prices
Products are described and photographed with care; colours may look slightly different on screens. Prices are in Moroccan dirhams (MAD), all taxes included. Delivery fees depend on the city and are shown before you confirm the order.
Ordering
You order by filling in the form (name, phone, city, address). We then contact you by phone or WhatsApp to confirm the order before shipping. If we cannot confirm it, we may cancel the order. We may refuse an order for a legitimate reason (out of stock, incomplete details, abuse).
Cash on delivery
You pay in cash to the courier when you receive the parcel, the amount shown in the confirmation (products + delivery). No online payment is required. Where the courier allows it, you may check the parcel before paying.
Delivery
We deliver everywhere in Morocco. Indicative times are 24 to 72 hours in major cities and 2 to 5 working days elsewhere, from confirmation. The courier calls before arriving: please give a reachable number and a precise address. If delivery is very late, contact us.
Refusing a parcel
If the parcel is damaged or does not match your order, you can refuse it on delivery and contact us: we will fix it at no cost to you. Repeated refusals without reason, after the order was confirmed, cost the store money; in that case we may stop accepting cash-on-delivery orders from the same customer.
Right of withdrawal (returns)
Under Article 36 of Law 31-08, you have 7 days from receipt to withdraw from the purchase, without giving a reason or paying a penalty. Tell us by WhatsApp or email, then send the product back unused, in its original condition and packaging. Return costs are yours unless the product is faulty or we made a mistake. We refund the amounts paid within 15 days at most of receiving the return.
The right of withdrawal does not apply, in particular, to items made to your specifications or personalised, or to items that cannot be sent back for hygiene reasons or that may deteriorate (for example an opened cosmetic or oil).
Faulty products and guarantees
You benefit from the legal guarantee against defects provided by the Moroccan Code of Obligations and Contracts and by Law 31-08. If a product is faulty or not as described, contact us quickly with a photo: we will replace or refund it, return costs included.
Complaints
For any question or complaint: [to be completed] · WhatsApp +212695215617. We aim to reply quickly and find an amicable solution.
Personal data
Your data is processed in line with Law 09-08, as described in our privacy policy.
Governing law
These terms are governed by Moroccan law. If a dispute cannot be settled amicably, the competent court is the one set by Law 31-08, in particular that of the consumer’s place of residence.